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GENERAL BLOCK
FREQUENTLY ASKED QUESTIONS (FAQ)

What's Bitcoin ?

Bitcoin is an innovative payment network and a new kind of money, click here for more information bitcoin.org

I can not create deposit address !

You've to verify your e-mail address first.

What is the minimum withdrawal amount ?

The minimum amount that can be withdrawn is 0.05 BTC.

How long do withdrawals take ?

Withdrawals are batch processed several times day. Funds will normally be returned within a 24 hour period from initial request.

How long do deposits take to arrive ?

Deposits are credited to your account after 3 confirmations. Typically this translates to approximately 30 to 60 minutes, depending on the Bitcoin network fee involved.

Why aren’t the charts loading?

There may be different reasons:

  • Check your WebSocket connection at websocketstest.com (we use websocket to stream data). When WebSocket is disconnected, you can't see the charts. You need to fix the WebSocket' connection on your side.
  • Your antivirus may be causing issues. For example, Avast causes issues with HTTPS scanning. Here’s how to fix it.
  • You are using an outdated browser version (IE < 9, FF < 8, Chrome < 15, Safari < 6). Please update your browser.
  • You have malware "Superfish" installed on your computer. It is necessary to remove it.
What is the condition of referral bonus ?

The referral bonus is depend on your trading position size :

Rank Name Position Size Referral Bonus
Level 1 Level 2 Level 3
MEMBER - - - -
SILVER Min. 1.0 10.0% - -
GOLD Min. 10.0 10.0% 5.0% -
PLATINUM Min. 100.0 10.0% 5.0% 5.0%
- - -
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